TABLE BAY HOTEL FACILITIES:
Airline Reservations, Automobile Rental
The Travel Desk, situated in our first floor Business Centre, will gladly assist with airline reservations, and automobile rental enquiries. The Travel Desk is open from 07h00 to 23h00, Monday to Sunday.
Baby Sitting
Please contact Housekeeping to arrange for a babysitting service. A 24 hour notice period is required should you wish to make use of his service.
Baggage Collection and Delivery
Please contact the Concierge for any matters relating to the delivery or storage of luggage and parcels during your stay.
Banking Facilities
Various Automatic Teller Machines are available in the Victoria and Alfred shopping center. Access to the shopping centre is from the first floor mezzanine level of the hotel.
Banqueting Facilities
The Table Bay Hotel is the ideal venue for your private function. We can seat banquets of up 200 guests, or up to 400 for cocktails or presentations. Please contact our Groups and Events Department from 08h00 to 18h00
Beach Towels
Available to guests at the Pool or Concierge.
Beverages
Complimentary tea and coffee facilities can be found in the butler’s station in your room. These will be replenished daily by Housekeeping. The mini bar is situated in the cupboard under the butler’s station. Please be advised that the mini bar is electronic and items removed from the bar are automatically charged to your room account.
Business Services
Our Business Centre is equipped with telephones, telefax, personal computers, printers and television sets. We offer a range of secretarial services including translation work, photocopying, faxing and word processing. We can also arrange for the hire of mobile phone’s, fax machines, lap-top computers and printers. Dictaphones and other business equipment are available on request. Private equipped offices may be reserved by prior arrangement, as well as a boardroom seating 10 people. The Business Center is open from 07h00 to 23h00
(After hours enquiries can be directed to the Concierge Desk)
Car Hire
The Travel Desk located at our first floor Business Center, will gladly assist with car motor vehicle rental. The Travel Desk is open between 8h00 to 21h00 from Monday to Sunday.
Car Wash and Repairs
The Concierge Desk can advise on motor vehicle repairs, servicing or cleaning.
Chemist and Pharmaceutical Products
The hotel stocks a small range of topical pharmaceutical and first-aid products to treat minor incidents. Please contact the Guest Services Department should there be any items that you require urgently. Please note that The Table Bay cannot dispense oral medication. Please contact the Duty Manager should you require the services of a Doctor, Paramedic or Pharmacy.
Cinemas and Theatres
Our Concierge will gladly advise on current shows and assist in arranging tickets.
Concierge
We are at your service 24 hours daily. The Concierge Desk is situated in the main lobby.
Credit Cards
We accept all major credit cards.
Dentist and Doctors
Please contact our Duty Manager / Guest Services for the services of a doctor or dentist.
Duty Manager
Should you need any assistance, please contact our Duty Manager.
Environment Awareness
The Table Bay Hotel is committed to protecting the environment, whilst providing you with the best quality service. We are already taking a number of actions to save water and energy as well as reducing waste, and are looking to make further improvements. The hotel has been officially graded by the Heritage Environment Rating Programme.
Executive Offices
The Executive Offices are at your service from 08h00 to 17h00 daily. After hours please contact the Duty Manager.
Fire Safety Rules
Kindly note that fire regulations stipulate that no ironing or cooking may take place in the rooms.
Fire /Emergency/Procedures
Upon detecting a fire, break the fire alarm glass in the room corridors (see fire plan behind bedroom door) or phone the switchboard operator (dial 9).
Fitness Centre
Our Fitness Centre is equipped with exercise equipment to suit your every need. We can also arrange a personal trainer on request. You’ll find us adjacent to the pool on the first floor. We are open daily from 06h30 to 24h00.
Florist
Please contact Housekeeping.
Foreign Exchange
The Reception Desk will gladly assist you with your traveller’s cheques and foreign exchange requirements.
Hairdresser
Our Guest Services department can recommend a number of hairdressing salons in the shopping mall and arrange for an appointment to be made.
Helicopter
Helicopter and airport shuttle flights can be arranged through our Concierge or Travel Desk.
Housekeeping
Please contact the Housekeeping Department should your room require servicing.
Information and Guest Services. Please contact our Concierge or Guest Services Manager.
In Room Dining (Room Service)
In-Room Dining is available 24 hours daily. For special arrangements please contact our In-room Dining Manager.
Koran
Copies of the Koran and prayer mats are available from Guest Services or Concierge.
Laundry, Dry Cleaning and Valet
Contact our Housekeeping Department who will assist you.
Limousine Service
Please contact our Concierge or the Travel Desk
Lost and Found
Please contact the Duty Manager to recover the lost or misplaced item
Luggage Collection and Delivery
Please call Concierge.
Message
To retrieve the message left for you on the voicemail facility please follow the prompts.
Newspapers
The morning newspaper is provided daily with the compliments of the hotel on the lift lobby of each of the guest floors. For delivery to your room, or for any other newspaper please contact the Concierge.
Picnic Baskets
Picnic baskets can be prepared to order according to your requirements. 24 hours notice is required.
Pool
The pool is situated on the first floor adjacent to the Health Spa. Personal amenities, light snacks and refreshments can be obtained from the Pool Attendant. The pool is open between 09h00 and 18h00 daily, weather dependent.
Postage Service
Postage service is available at the Concierge Desk and Business Centre.
Privacy
Please attach the ‘Privacy Please’ sign to the outside of your room door should you not wish to be disturbed. For your comfort housekeeping service all rooms daily. Should you not wish your room to be serviced at all during the day please contact the Duty Manager. Kindly remove the sign when you require normal service. Please inform the Switchboard on extension 9 if you would like to have no calls put through to your room.
Prompt Response
Should you have any service needs during your stay with us please make use of our Prompt Response Service by dialing 7 from an internal phone.
Restaurants
Reservations and information
(in –house)
Room Reservations
Our reservations office is open 24 hours a day to assist you wherever we can, be it at The Table Bay or any of our numerous resorts, hotels and casinos.
Spa
Relax, unwind and rejuvenate at the Camelot Spa situated in the Table Bay Hotel. The tranquility of this harbour spa soothes away every care leaving you feeling refreshed and ready to face a day of shopping or a light lunch. The Camelot Spa provides traditional and holistic care for the skin and body, for both men and women.
Sightseeing
Information about tours, excursions and sightseeing in Cape Town and the Cape Peninsula is obtainable from the Travel Desk in the Business Centre. The travel desk is open from 07h00 to 23h00 Monday to Sunday.
Taxi
Our Business Centre Travel Desk will gladly arrange a metres taxi for you.
Travel & Tours
Please contact The Travel Desk, located at our first floor Business Centre, for your travel and tour requirements. The Travel Desk is open from 07h00 to 23h00, Monday to Sunday.
Valet Assistance
Housekeeping will gladly assist you with the packing and unpacking of your luggage and pressing of your clothes.
Valuables
Please place all your valuables into the personal safe provided in your room. The Table Bay cannot accept responsibility for any missing items.
Voice Mail
Our telephones are equipped with an automated message service. To retrieve your messages please follow the voice prompts.
Wake-up Calls
Automated wake up calls can be programmed through your telephone. Your telephone users guide explains the procedure to follow. Alternatively the operator will gladly provide personal wake-up calls.
